Umberarc

Support

Something not working, or a question about a purchase? Write to us — a real person reads every message.

It helps to include the game, your phone model and iOS version, and what happened just before the problem.

Common questions

I bought something and it didn’t arrive

Open the game’s MENU and tap RESTORE BUYS. Items you own for good (like Remove Ads) come back automatically after a reinstall too. If it’s still missing, email us with the date of the purchase.

How do I get a refund?

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. We never see your card or Apple ID.

How do I change what data the game shares?

In Paper Siege: MENU › PRIVACY. Choose Essential only to stop sharing from that moment. Details are in the privacy policy.

How do I delete my data?

Everything the game keeps about you lives on your phone — deleting the app deletes it. Switching to Essential only also asks Unity Analytics to delete the play stats sent from your install.

Will I lose my progress if I delete the game?

Yes. Your save is stored only on your device. Purchases you own for good can be restored; progress cannot.